Terms and Conditions
Will I get notifications about my order status?
We endeavour to keep our customers informed regarding the progress of their orders at every stage. This is why it is important to provide us with an email address, and to ensure that you enter your email address correctly.
When you first place your order you will receive an email almost immediately confirming your order reference.
Once we have received your order, it is submitted to checks and validations - depending on the outcome of this process you will either receive a full order confirmation, or an email notifying you of any problems. This email should follow fairly shortly after you have placed your order.
As your order progresses through our system you will be notified of any important milestones. These may include:
- notification of the despatch of your order
- notices of any delays that might occur (out of stock items etc)
- notifications of problems charging your card
These emails do not need a reply unless they specifically ask for you to contact us, or unless your goods are not received.
Why haven't I received any email notifications?
The most common cause for this is due to a slight typing mistake when you entered your email address whilst checking out your order. If our system does not have your valid email address it will be unable to send you the notification emails.
Please contact us to determine if this is the problem, and to allow us to update our records accordingly.
What do I do if my details have changed?
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