Delivery is FREE for all orders over £450.00.
All orders under £450 there will be a delivery charge of £40.00.
There are few exceptions to the free delivery service which are outlined below;
We will contact you at the time of processing and give you a realistic estimate of delivery.
If wanting delivery to northern areas of Scotland please contact us for a delivery quote.
Items in stock will be delivered within 14 days to anywhere within mainland Britain, except to PA, IV and KW postcodes where there will be an additional charge which will be advised prior to order confirmation. Deliveries are available Mon-Fri 9:00am till 5:30pm (otherwise a further charge will apply, for weekend or national holidays as long as delivery is available) Large items are generally transported directly to your home in specially equipped furniture vans .Smaller items may be delivered by a parcel service/courier. Our free delivery service assumes delivery by one person with necessary help being provided on arrival. For a 2 man delivery there is a charge of £45.00. Deliveries incurring the London congestion charge will be subject to an extra £30 to cover this tax. For delivery to Northern Ireland, Isle of Man, Scottish Islands and Channel Islands we will deliver to a nominated mainland GB address e.g. a port. Onward shipping from that point is the responsibility of the customer.
The Isle of Wight is excluded from this restriction although we do charge £60.00 as a contribution to the high cost charged on commercial vehicles using the ferry.
Items that are made to order including Mottisfont, New Court, Provence Collections and Aquarius Collection are hand made to order and will be delivered to you within 14 days of us receiving them into our warehouse.
The lead time on bespoke items is generally 8-10 weeks. We turn them around as fast as possible as it is in our interests to do so. Bespoke items are exempt from our guarantee in that providing there is no fault, we cannot accept the return of non standard items i.e. (if you do not like your design or you made an error at planning stage).
The same applies to any paint finishes requested which varies from our standard offering. We will do all in our power to provide efficient communication throughout the process.
Guarantee
Because we are online Furniture specialists we offer a unique Money Back Guarantee, FREE return service. If you change your mind when our team deliver your Furniture and see it in your home, they will take it back right away. This allows us to use the same vehicle journey and delivery team to collect the goods and to protect the furniture with the original packaging. Your money will be returned in full to the same credit card or by cheque whichever was originally used for the transaction.
If however you decide to return any non-faulty goods at any time after the original delivery vehicle has driven away from the delivery address - for example a couple of days later - then we will charge you the cost of the collection and the original deliver
